[Job Vacancy] Technical Support Officer III at Valinno Systems Limited

Valinno provides innovative, cost effective and sustainable solutions for servicing, manufacturing industries, hotels, restaurants, retail & wholesale outlets, bookshops, supermarkets, fast food outlets, educational institutions, government agencies and a diverse range of businesses in Nigeria and internationally.

We are recruiting to fill the position below:

Job Title: Technical Support Officer III
Location: Lagos
Employment Type: Full Time

Job Role

Provide first level support to end users on a variety of software applications.
Respond to end user inquiries through phone calls, e-mail and help desk ticket system.
Communicate with our clients to understand the issue and determine severity.
Perform initial investigation and analyze information to determine the cause of the issue.
Communicate issue resolution to clients upon completion of the support ticket.
Prepare and maintain various forms of documentation to build knowledgebase and track performance.
Liaise with third party application providers regarding problem resolution, system administration, and software upgrades.
Provide advice and training to end users regarding the proper configuration and use of hardware and software.
Provide regular updates to clients as per defined Service Level Agreement.
Escalated issues to senior analyst when necessary, in order to expedite resolution of ticket.
Track, monitor, and resolve incidents within service levels agreements.
Prepare and deploy computer workstations to Client locations.
Troubleshoot and repair computer hardware or co-ordinate warranty repairs with appropriate vendor.
Install and configure printers and other computer accessories.
Investigate network connectivity issues and escalate, when necessary.
Assist in updating and maintaining the Client Information Database, as necessary.

What You Will do

You will be responsible for assisting Valinno’s customers to troubleshoot and resolve their software issues in a timely and professional manner.
The position requires you to work 5 days a week, Mondays to Sundays.

Qualifications
Experience:

At least 2 years post-NYSC experience in the technical support field.

Education:

HND / BSc. in any related field

Soft Skills:

Effective communication and organizational skills
Problem-solving and analytical skills
Strong work ethic and ability to multi-task
Ability to work effectively in a team

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.