[Job Vacancy] Technical Support Lead at LemFi

Jobs

LemFi (YC S21) is building the neobank for African diaspora in North America & Europe. We provide our users with a multi-currency account that allows them to hold, send, and receive money from Africa in any currency for their business and personal banking needs. We are a fast-paced startup with entities in the UK, USA, Canada and Nigeria and you would be required to familiarize yourself with necessary statutory and regulatory requirements in these locations.

We are recruiting to fill the position below:

Job Title: Technical Support Lead

Location: RemoteJob type: Full-timeDepartment: Engineering

Job Summary

Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?
If you have a strong technical background, excellent problem-solving skills, and a passion for technology, we would love to hear from you!

Responsibilities

Troubleshoot technical issues, including networking, hardware, and connectivity issues
Act as Tier two escalation point from frontline support team as well as tech team
Identify and trace program issues within the product
Troubleshoot and resolve software defects and issues.
Provide technical support and guidance to end-users and other team members.

Requirements and Skills

Advanced Education Degree is preferred.
5+ years of technical work experience, preferably in technical support with customer and internal support team communication
A good knowledge of the Financial Services industry especially within the consumer lending industry is desirable.
Customer-centric with a strong focus on end user experience and outcomes.
Ability to work in a small yet collaborative team.
Practical knowledge of networking and troubleshooting
SQL/.NET experience is necessary for script running, database installation, and troubleshooting.

SalaryN500,000 – N700,000 / Month.

How to Apply Interested and qualified candidates should:Click here to apply