[Job Vacancy] Quality Assurance Specialist at MacTay Consulting

Jobs

MacTay Consulting – We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: Quality Assurance SpecialistLocation: Ilupeju, LagosEmployment Type: Full-timeReport: Contact Centre Manager

Summary

Quality Assurance Specialist responsibilities include developing quality standards, evaluating calls, design of call scripts / surveys, and identifying issues with the products or services.

Responsibilities

Ensure that standards and safety regulations are observed
Address and discuss issues and proposed solutions with superiors
Document quality assurance activities and create audit reports
Handle daily team briefing and product pieces of training
Develop performance improvement activities to improve team/agent performance
Ensure adherence to policies & processes in the Contact Centre etc.
Performance report of Weekly/Monthly achieved to line Manager
Make recommendations for improvement
Preparing and implementing quality assurance policies and procedures
Performing routine inspections and quality tests

Requirements

BSC / HND in any degree
Minimum of 4 year Customer Service Experience
Customer Centric Orientation
Excellent multitasking, time management and leadership skills.
Minimum 1 year of experience in a Quality specialist role
Knowledgeable of Call Centre KPIs
Proficient in Microsoft Office applications and Excel
Good team player
Good Analytical skill

SalaryN250,000 net and other benefits.

How to ApplyInterested and qualified candiates should send their Applications to: [email protected] using the job role and preferred location as the subject of the mail

Application Deadline  24th January, 2023.