[Job Vacancy] Field Engineer at WIOCC Nigeria Limited

Jobs

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Title: Field Engineer

Location: Kaduna

Job Objective

Provide field/sales support, resolve incidents, and assigned problems, install, maintain and manage network equipment.

Key Duties & Responsibilities

1st Level 24/7 field support, escalation / on-call
Proactive monitoring of equipment & facilities
Network installation, testing & commissioning, bringing into service, integration
Cross connects & jumping
Maintain records, inventory, and spares
Receive equipment, bench test, storage, and RMA return handling
Incident and problem resolution as directed by NOC / TAC
Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery even
Assist Service Manager as directed
Assist with technical shareholder support / shareholder consultancy and sales support
Assist with network equipment vendor management
Assist with network quality and performance management
Assist with creation of ad hoc reports as needed
Assist other departments and lead and report on projects as requested by the Programme Manager
Adhere to all company policies and procedures
Provide both pre-sales and post-sales support to the customers for good customer management and retention
Make technical presentations and demonstrations to the WIOCC customers
Provide training and product support for the technical teams
Implementation of agreed sales strategies in the market of Nigeria

Qualifications & Skills

Requires technical experience in telecom industry including data centre installations
Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Demonstrate technical knowledge in telecommunications with commercial acumen
Demonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashion
Willingness to travel extensively within West African countries such as Nigeria/Ghana/Benin and work in a global team of professionals
Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc
Experience working with AC and DC power as well as PSU/rectifier units
Ability to share knowledge and coach other members
Effective written and verbal communications skills
Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
Must use B/OSS tools effectively to record information accurately and concisely in a timely manner

Attributes:

Client focused, relationship builder
Strong analytical skills and able to collate and interpret data from various sources
Good English language communicator with a natural aptitude for dealing with people
Excellent network diagnostic and problem-solving skills.
Integrity, honest with high ethical standards
Boundless, passionate, and flexible
Personal excellence, accuracy, and attention to detail
Collaborative, achieve results through teamwork and partnerships

How to ApplyInterested and qualified candidates should send their updated CV including three referees to: [email protected] using the Job Title as the subject of the email.

Application Deadline 3rd November, 2023