[Job Vacancy] Customer Service Officer at Uni-Medical Healthcare Limited

Jobs

Uni-medical Healthcare Limited Nigeria is a subsidiary of Unigloves Singapore, owned by UG Healthcare cooperation. Unigloves is one of the largest manufacturers of disposable products for the dental, medical, nursing, hospital sectors and for the industry. Our manufacturing company is N. S. UNI- Gloves in Malaysia. We have marketing offices in over 10 countries in the world including Nigeria, Singapore, UK, USA, Germany, China, Brazil, Australia, Canada and Japan.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, LagosEmployment Type: Full-time

Job Description

As Customer Service, you will be responsible for providing helpful information to customers, answering questions and responding to complaints/queries made by all customers.
You will work closely with all departments relating to customers’ needs to ensure customer satisfaction and involved in everything towards a sale up to – but not including – the closing deal

Responsibilities

Telephone order processing,
Involved in everything towards a sale up to – but not including – the closing deal
Responding to sales enquiries,
Liaising with purchasing and customers regarding delivery times.
Document printing/reprinting – Such as Copy Invoices/ credit notes.
Sending samples to prospective customers,
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases.
Managing correspondence,
Answering telephone,
Social media engagement with customers
Preparation of sales literature and brochures for sales team,
Keep records of customer interactions and transactions.
Maintain customer databases, manage administration
Customer satisfaction survey – implementation and maintenance.
providing data reports to assist sales team & keeping track of sales targets,

Requirements

Candidates should possess a BA qualification with 3 – 5 years work experience.

SalaryN100,000 – N130,000 / month.

How to ApplyInterested and qualified candidates should send their Applications to: [email protected] using “Customer Service Support” as the subject of the mail

Application Deadline 20th January, 2023.