[Job Vacancy] Call Centre Officer at Jubaili Agrotec Limited

Jobs

Jubaili Agrotec Limited was established in 2002 (in Nigeria) by the sons of Abdullatif Jubaili as the fruit of their strong solid experience in the field of agriculture and of their reliable sources for quality products such as: Agricultural Pesticides, Agricultural, Insecticides, Agricultural Herbicides, Feed Additives, etc.

We are recruiting to fill the position below:

Job Title: Call Centre OfficerLocation: Abuja (FCT)

Job Description

Making outbound calls to customers
Sending emails for In/outbound calls (customers’ complaint) to concerns party and ensure all complains are resolve appropriately
Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request
Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet
Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators
Follow up with customers on complains resolution
Document and record all in/outbound calls
Prepare KYC reports for sales representative and follow with KYS progress report
Update new account online via the customer card platform
Providing necessary customer’s document for litigation.

Requirements

First Degree (HND / B.Sc.) in any discipline
Ability to understand customer’s needs & resolve issues related to customer’s complaint
Fluent in speaking of English & Yoruba.
Excellent verbal and written communications skills with attention to details
The candidate must have at least 2 – 3 years relevant working experience
Knowledge of MS Office (Excel, word and PowerPoint etc.)

How to ApplyInterested and qualified candidates should forward their updated CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  31st December, 2022.