[Job Vacancy] Call Center Agent at Skyline International Tourism and Hospitality Limited (SITH)

Skyline International Tourism and Hospitality Limited (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is the fastest growing F&B company in Nigeria.

StrEat Café is a brand curated by the team at Skyline International Tourism & Hospitality Ltd. StrEat café is an amalgamation of food and beverages from various parts of the world, served in a charming and relaxed ambience. To top it off, we have carefully crafted Mövenpick Ice Cream with the Alpine Spirit. The way we take care of our cows Matilda, Sophie and Candy, the one that inspires us to passionately pick the right natural ingredients to craft every Mövenpick Ice Cream.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Job Brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving of complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile

Requirements and Skills

High School Degree
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening

Salary
N80,000 – N100,000 / month.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  22d July, 2024.