[Job Vacancy] Call Center Agent at Ikeja Electricity Distribution Company

Jobs

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: LagosJob Type: Full time

Description

Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool.
Provide accurate, valid and complete information to customers
Handle complaints, provide appropriate solutions and alternatives
Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.
Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.
Attend to complaints, requests or queries and communicate feedback professionally.
Identify and troubleshoot customers’ complaints in a bid to achieve resolution
Build sustainable customer relationships through open and interactive interactions.

Requirements

Communication and Interpersonal Relations
Business Focus.
Supervisory / Managerial Skills
Problem Solving and Decision Making
Managing Resources

How to ApplyInterested and qualified candidates should:Click here to apply