[Job Vacancy] Customer Service Representative at Picadailys Services Nigeria Limited

Picadailys is a multi-faceted platform that offers various services to its customers. These services include value added services such a bill payments, airtime and data recharge, T.V subscriptions, betting , and gift cards. Picadailys also provides self-services from our partners in the areas of travels and leisure, food and drinks, fitness and entertainment , delivery services and consumables. Additionally, the platform offers brand advertising services including pay per click(PPC), pay per engagement (PPE), pay per action(PPA) and pay per mile (PPM). Picadailys also operates a banking/wallet service that allows users to create virtual accounts, fund wallets, transfer funds, convert currencies, obtain virtual USD cards and prepaid cards.

We are recruiting to fill the position below:

Job Title: Customers Service Representative

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

This is a full-time -on-site role as a Customer Service Representative at Picadailys in Port Harcourt. As a Customer Service Representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction.
Your day-day tasks will involve handling customer inquires, resolving issues or complaints, assisting customers with their service needs, and ensuring a positive customer experience.

Responsibilities

Respond to customer queries, promptly over emails, calls, or chat in a timely and professional manner.
Track customer interactions and feedback to help improve products and services.
Handle customer complaints, provide appropriate solutions and follow-up to ensure resolution.
Collaborate with product and tech teams to address complex queries.
Provide product information, troubleshoot problems and assist customer with account related inquiries.

Qualifications

Degree in English and Communication studies or a related field.
Excellent communication and problem-solving skills.
Basic computer skills.
Ability to speak more than one Nigeria major languages is a plus.
Strong multitasking and time management skills.
Ability to handle difficult and demanding customers.
Customer service representative, customer support, and customer service skills.
Experience in the service industry is a plus.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  30th June, 2024.