[Job Vacancy] Guest Service Agent at Limewood Villa Hotel

Limewood Villa Hotel is Located in the heart of Lekki Phase 1. Limewood Villa has accommodations with a restaurant, free parking, pool, bar and lounge. The facility offers 24 hours front desk and room service to its customers, along with free Wi-Fi throughout the property. Nearby attractions include points like Filmhouse Imax Cinema, Upbeat recreation center, Nike art gallery and Lekki Conservation Centre.

We are recruiting to fill the position below:

Job Title: Guest Service Agent
Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

The GSA acts as a problem solver, in a professional and calm manner, resolving any guest concerns that may occur while delivering outstanding service to our guests.
The primary duties of the guest service agent are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Responsibilities
Guest Check-in and out:

Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
Perform duties as outlined in the Front Office Training Procedures.
Check guests in and out of the hotel in a courteous and pleasant manner.
Use the appropriate phrases and greetings when interaction with guests.
Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.

Guest Services:

Offer assistance to the individual needs and requests of all guests.
Ensure guest needs are responded to in a timely and efficient manner.
Maintain guest confidentiality at all times.
Conduct self in a friendly and attentive manner during all guest encounters.

Guest Reservations:

Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
Responsible for greeting every guest upon arrival
Provide information on hotel facilities and services
Concierge services including booking activities, dining reservations and transport
Provide detailed information about points of interest in the area
Arrange services required for guests with special needs
Be an ambassador of Limewood Villa Hotel
Other related duties as assigned by the Front Office leadership team
Accurately manage payment system.
Communicate pertinent shift information to the next shift and to supervisor.
Adhere to all safety policies and procedures
Prepare documents and keys required for registration
Register arriving guests and assign rooms
Process guests’ departures, calculate charges and receive payments
Make, confirm, cancel and change reservations
Promptly and courteously attend to telephone calls and text messages, directing as appropriate
Ensure guest special requests are efficiently completed
Store and retrieve luggage
Follow emergency and safety procedures
Provide direction to guests requiring guidance and offering any further assistance, as required
Training of new team members

Requirements

Interested candidates should possess OND / HND / Bachelor’s Degrees with 4-19 years of relevant work experience.

Salary
N50,000 – N60,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: For inquiries, send a WhatsApp message to: 08058043665

Application Deadline  17th June, 2024.