[Job Vacancy] Customer Service Officer at Beebeejump International Limited

Jobs

Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale. We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

We are recruiting to fill the position below:

Job Title: Customer Service OfficerLocation: Lagos

Core Responsibilities

Generate and qualify leads
Source and develop client referrals
Develop and maintain a customer database
Plan and conduct direct marketing activities
Make sales calls to new and existing clients
Develop and make presentations of company products and services to current and potential clients
Maintain sales activity records and prepare sales reports
Respond to sales inquiries and concerns by phone, electronically or in person
Ensure customer service satisfaction and good client relationships
Participate in sales storms
Monitor competitors, market conditions and product development.

Responsibilities:

Communicate with customers via phone, email, and chat
Provide knowledgeable answers to questions about the product, pricing, and availability
Work with internal departments to meet customer’s needs
Data entry in various platforms
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process.

Qualifications

Minimum of OND, HND or BSc in any related course
Knowledge of social media platforms
Knowledge of administrative procedures
Numeric, oral, and written language applications
Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs.
Must be very fluent in speaking the Englishlanguage
At least 1 year of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Knowledge of customer service principles and practices
Knowledge of relevant computer applications

Remuneration

Benefits:

A great place to learn, and get trained
Amazing and talented teammates to work with
Structured work environment
As a customer service agent you get to earn more incentives, outside your monthly pay.

How to ApplyInterested and qualified candidates should send their CV to: [email protected] using “Customer Service Officer” as the subject of the email.

Application Deadline 14th September, 2023.