[Job Vacancy] Front Office Supervisor at Ibis Hotel Ikeja

Jobs

Ibis is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.

We are recruiting to fill the position below:

Job Title: Front Office SupervisorLocation: Ikeja, LagosEmployment Type: Full-time

Job Description

To ensure that guests have a smooth running stay at the hotel
To organize the customer welcome and care provided by his/her team
To supervise the work of the receptionists on his/her team
To help meet the department’s quantitative and qualitative targets
To implement brand and Group projects and identity features
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
Takes into account and anticipates guests’ needs
Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
Conveys the hotel image
Takes part in, organizes and supervises guest arrivals and departures that concern his/her team
Ensures that guest documentation and information is available and up-to-date
Supervises the management of debtors, group and individual guest invoicing
Supervises recording and cash operations while on duty
Ensures cash management is correctly handled
Ensures that the workplace remains clean and tidy
Knows and ensures application of the hotel’s security regulations (in case of fire etc.)
Ensures the safety of people and property in the hotel
Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.)
Ensures that the pricing policy and internal audit procedures are duly applied
Ensures that information is passed on to other departments as necessary (floor staff, technical team etc.) and to the other members of the department
Keeps track of the standard of services delivered, based on guest comments and quality audits
Updates and checks that information in the directory and e-directory is up-to-date
Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR
Ensures the brand and/or Group’s loyalty programme is promoted to guests
Motivates and drives the team to attain the department’s quantitative targets

Job Requirements

HND / Bachelor’s Degree in Hotel / Hospitality Management or in any other related field
Good interpersonal skills
Good telephone skills
Possession of multi-tasking abilities, good time management and quick decision making skills
Good management skills
Minimum of 2 years work experience as a Front Office Team Leader/supervisor in a hotel
Proficiency in the use of computer, internet and application programs e.g. Opera
Good listening, communication and negotiation skills

RemunerationThe position comes with attractive remuneration and company benefits.

How to ApplyInterested and qualified candidates should send their CV to this to: [email protected] using the job title as the subject of the mail