[Job Vacancy] Front Office Manager at Ibis Hotel Ikeja

Jobs

Ibis is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.

We are recruiting to fill the position below:

Job Title: Front Office ManagerLocation: Ikeja, LagosEmployment Type: Full-time

Job Description

To ensure that guests’ stay at the hotel runs smoothly
To manage and motivate front-office teams in order to provide high quality services to guests
To contribute to guest satisfaction by providing a high standard of service in line with norms and procedures
To help the department meet its targets
To help increase hotel revenue through his/her sales efforts
To adopt appropriate IBIS SERVICE-ORIENTED behaviors and attitudes
Regularly available in the hotel lobby and reception, brings the social area to life and promotes the brand and hotel’s offers depending on each type of clientele
Develops high quality relationships with guests, applying the Ibis hospitality policy from the moment they arrive and throughout the whole stay, in order to encourage loyalty
Anticipates guests’ needs and takes them into account
Handles any guest complaints that are not settled directly by team members
Knows all about ibis’ special features and informs guests about the formalities, any special conditions relating to their stay and the services available
Organizes arrivals and departures, encouraging guests to check out at times other than on departure
Coordinates room allocation, handling any switches as necessary
Communicates with the other departments whenever needed
Ensures that guest documentation is available and up-to-date
Anticipates needs and organizes recruitment for the team
Ensures the team operates smoothly: prepares the work schedules taking each person’s skills into account, leads, motivates, creates a good working atmosphere…
Carries out annual performance appraisals for his/her employees, sets targets and provides support for career development
Prepares the team’s training plan and follows up implementation
Ensures compliance with labor legislation
Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate
Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc.)
Manages the department’s headcount for optimum efficiency
Ensures that the workplace remains clean and tidy
Applies and ensures application of the hotel’s security regulations (in case of fire etc.)
Respects and ensures respect of the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.
Trains the team to use the appropriate sales pitches and supervises implementation
Sets daily occupancy rate and average room rate targets for the team
Helps define the pricing and rooms strategy
Ensures the brand and/or Group’s loyalty program is promoted to guests
Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace
Ensures high standards of service and the fulfillment of the brand’s quality promise
Ensures that invoicing and cash operations procedures are respected

Job Requirements

HND / BSc Degree in Hotel / Hospitality Management or in any related field
3 – 4 years working experience in this position in any hotel or related organization
Proficiency in the use of Opera and other programs
Good interpersonal skills
Excellent communication and negotiation skills
Good customer service ethics
Computer literacy and use of the internet
Good supervisory and leadership skills

RemunerationThe position comes with attractive remuneration and company benefits.

How to ApplyInterested and qualified candidates should send their CV to this to: [email protected] using the job title as the subject of the mail