[Job Vacancy] Order to Cash (O2C) Customer Collaboration Specialist, Lipton at Unilever Nigeria Plc

Jobs

Unilever Nigeria Plc – Welcome to Unilever, a global multinational and fast-moving consumer goods (FMCG) company with products sold in over 190 countries and more than 2 billion consumers across the world who use our amazing products everyday!

We are recruiting to fill the position below:

Job Title: Order to Cash (O2C) Customer Collaboration Specialist, Lipton

Job ID: R-55018Location: LagosCategory: Supply Chain

Your Role

This permanent role will be part of a team of Customer Collaboration Specialists who report to the [Market] Customer Collaboration Supervisor and support them by conducting services relating to Customer Services.
This will require working closely with global O2C, Go to Market and Supply Chain to meet Customer Services KPIs and financial targets.

Your Key Tasks

Act as a key point of contact and proactively manage and maintain customer relationships
Drive continuous improvement projects with customers to improve customer experience and reduce cost to serve
Report, analyse and deliver on KPIs by implementing continuous improvement activities related to availability, inventory, forecasting, execution of events and value creation
Maintain customer satisfaction levels
Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
Alert planning team to critical SKUs that sell very differently to plan and support resolution of disconnect between supply and demand
Handle major variances to customer ordering pattern, such as depot or store openings and network changes
Support total customer service team and maintain operational cover in times of absence or other priorities
Service optimisation through working with customers to maximise stock on orders and minimise obsoletes​
Manage key supply chain issues between customer and ekaterra
Manage claim cycle end-to-end, including following up overdue responses and root cause analysis
Provide planning and sales team with insight from detailed understanding of customer systems and processes
Communicate information to the customer about relevant upcoming ekaterra activities
Project activities with the customer to improve ekaterra service or delivery efficiency

Skills and Experience

Bachelor’s Degree in Sciences or Business (preferably Supply Chain and/or Logistics)
At least 3 years business experience preferably in Customer Service process
High analytical skills
Proven track record on improvement performance
Service oriented attitude
Able to adapt to changes quickly
Familiar with SAP functionalities (with preference for SAP S/4HANA)
Good verbal and written communication skills
Action orientated to deliver results under time pressure
Languages required by [Market] [TBC].

How to ApplyInterested and qualified candidates should:Click here to apply