[Job Vacancy] Customer Service Officer at Nextpayday Limited

Jobs

Nextpayday provides Nigerians with a non-speculative, hassle-free, transparent, and secured opportunity to grow passive income by funding loan requests from validly employed Nigerians in little bits. Nextpayday is a platform that enables validly employed Nigerians access salary advances without hassles and repay in 3-12 months equal monthly installments directly from their employers’ payroll or their salary accounts held with Nigerian banks.

Our operations are regulated under the money lenders act and Nextpayday owns lending licenses in Rivers, Cross Rivers, Akwa Ibom states, and the Federal Capital Territory of Nigeria. We also have the approval of Rivers, Cross Rivers, and Federal Government [IPPIS] which gives us access to direct deductions from workers’ payroll.

We are recruiting to fill the position below:

Job Title: Customer Service OfficerLocation: Port Harcourt, RiversEmployment Type: Full-time

Job Description

We are hiring a customer service officer to manage customer queries and complaints. You will also be asked to process loans, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have strong experience working with computers and data entry.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Entering of data and making postings
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing and booking loans, forms, applications, and requests.

Requirements

University Degree, or equivalent.
Not less than 2 years of experience in a similar role
Experience in customer care with a Financial Institution is a strong advantage.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Data entry skills
Customer Service Skills
Positive Attitude
Attention to Detail
People Oriented
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Excellent computer skills
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Negotiation

SalaryN60,000 monthly.

How to ApplyInterested and qualified candidates should send their CV in PDF to: [email protected] using the Job Title as the subject of the mail.

Application Deadline  18th January, 2023.

Note: Only PDF files would be considered, any other file type outside this would be disregarded