[Job Vacancy] Technical Support Engineer / Technical Associate Engineer at ZKTeco Company Limited

Jobs

ZKTeco Company Limited is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer / Technical Associate Engineer

Location: Victoria Island, LagosEmployment Type: Full Time

Job Description

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email, or chat, until they’ve been solved.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Should have Knowledge about CCTV, Access Control hardware, Biometrics time & Attendance device.
Research and identify solutions to software and hardware issues
Ask customers targeted questions to quickly understand the root of the problem

Qualifications

Engineering in Computer Science or Information Systems / Engineering in Electrical and Instrumentation / Mechanical / Electronics and Communication Engineering or Equivalent Combination of education 

Additional Information

Bachelors Degree Holder of 1-5 years post NYSC experience
Knowledge of innovation methodologies including design thinking, and Scenario planning
Excellent interpersonal skills, and previous experience working in multicultural teams
Creative thinker and problem solver
Strong organizational skills and attention to detail
 Commitment to ZKTECO’s vision, mission, values and ways of working. 
Ability to work under pressure with tight deadlines
Excellent verbal and written communication skills in English 
Excellent computer software skills, including experience with MS Office, Google apps and web-based research and communication and design tools

Additional Advantage: 

Experience in Hardware repair and service
Should have knowledge about MySQL, and MySQL database.
Installer in Security solution
Project Management 

Remuneration 

How to ApplyInterested and qualified candidates should:Click here to apply