[Job Vacancy] Customer Service Representative at Fibrehub Internetworking Services Limited

Jobs

Fibrehub Internetworking Services Limited is a telecommunication company that provides internet to companies, homes, and estates throughh fibreroptic cables.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Berger, LagosEmployment Type: Full-time

Job Description

Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Go the extra mile to engage customers.
Resolve customer complaints via phone, email, mail or social media.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered
Compile reports on overall customer satisfaction.
Maintain clients’ accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders.

Job Requirements

Candidates should possess a Bachelor’s Degree / HND / OND qualification.
2 – 4 years work experience.

SalaryN50,000 – N60,000 monthly.

How to ApplyInterested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  7th December, 2022.